Registration Policies and Procedures

General Information

  • All registration is on a first-come, first-served basis.
  • No walk-in registrations at a class will be accepted. You are not registered in a class until we have received your payment in full, and determined that space is available.
  • We reserve the right to cancel a class due to insufficient enrollment – we will call you to reschedule.

Payment Information

  • Payment and registration must be received at least 3 business days before the first day of class.
  • Registration and credit card payments may be submitted online or by calling (800) RED-CROSS.
  • If you must pay by cash or check, visit your local chapter, where the staff will provide you a means to complete registration or accept your completed Course Record Sheet along with the cash or check payment.
  • Also, you may mail your registration form with a check to: American Red Cross, PHSS Processing Center, P.O. Box 10375, Cedar Rapids IA, 52410-0375.

Drops, Refunds and Transfers Standard Policy

Transfers: If you are unable to attend the class on the date you registered, we will transfer you to another class (with available space) if you contact us at least three business days prior to the (first) class date. A $15 administration fee will be assessed. We will allow up to two transfers.

Refunds: If you need to cancel your enrollment in a class, a full refund, less a $15 administration fee (per class, per person), will be given, if you notify us at least 3 business days, prior to the first day of the class you are scheduled to attend. A refund will not be issued if you do not attend the class in which you were enrolled or to which you were transferred.
 

Class Information

Please arrive on time. Late arrivals will not be admitted to class and you will be considered as having not attended the class.

Most of our courses utilize video learning, group discussion, and practice sessions. Because of these interactive training methods, students must attend all class sessions to receive certification.

Students will be required to actively participate. Please wear comfortable, loose-fitting clothing that will allow for kneeling and lying on floor mats as required by the training.

For any full-day courses offered, please pack a lunch. Some vending machines are available at the chapter house, but may not be available at the satellite sites.

Navigation